Within 14 days of any payment, open Account & billing in your dashboard and press “Request a full refund”. The full amount goes back to the payment method you used. Dodo Payments, our merchant of record, usually completes it within 5 to 10 working days, and it shows as Dodo Payments on your statement, like the charge did.
What happens to your page
It goes back to preview for 14 days: visible with a Preview banner, and changes cannot be published. After those 14 days it goes offline and any printed QR cards stop working. Activate again at any time to bring it back with everything you wrote.
The details
- “Any payment” includes a renewal. Refunding a renewal ends the plan; the page does not keep the year.
- A refund covers the latest payment only, and refunds are per property.
- A refunded yearly plan is cancelled at the same time, so nothing renews.
- The refund is automatic. Nobody reads a reason, because you do not have to give one.
After 14 days
Payments are not refundable, but a yearly plan can be cancelled at any time: open Account & billing, then Invoices, card and subscription, and choose Cancel. Your page keeps working until the paid year ends and simply will not renew. If you believe something went wrong, email hello@concierge.page and a person will look at it.